{"id":16881,"date":"2022-07-11T15:52:55","date_gmt":"2022-07-11T13:52:55","guid":{"rendered":"https:\/\/www.xylon.it\/2022\/07\/11\/autostore-le-nuove-frontiere-del-customer-care-di-scm\/"},"modified":"2025-03-14T15:02:17","modified_gmt":"2025-03-14T14:02:17","slug":"autostore-le-nuove-frontiere-del-customer-care-di-scm","status":"publish","type":"post","link":"https:\/\/www.xylon.it\/en\/2022\/07\/11\/autostore-le-nuove-frontiere-del-customer-care-di-scm\/","title":{"rendered":"SCM \u201cAutostore\u201d: the new frontier of customer care!"},"content":{"rendered":"<p><strong>SCM is investing in customer relations and in the efficiency of customer care with \u201cAutostore\u201d, a futuristic high-automation warehousing system for spare parts management.<\/strong><\/p>\n<p>If you were used to peep through the big doors of the historical foundry (an activity now carried out in the Villa Verucchio facilities), you will no longer find the old atmosphere. That\u2019s why we were happy to pay a visit and see what has replaced our memories.<\/p>\n<p><em>\u201cThe renovation under way at the Rimini site has enabled us to build a brand new structure for the <strong>spare parts warehouse<\/strong> at SCM\u201d, <\/em>said <strong>Luca Maggiani<\/strong>, Service&amp;Parts Business Development Manager. With his team, he is in charge for customer service, after-sales relations and customer care, to use common definitions.<br \/>\n<em>\u201cThe first action in the former foundry facilities was the construction of the new spare parts warehouse, built around <strong>\u201cAutostore\u201d<\/strong>, a big automated high-efficiency warehouse that helps us be even more efficient in\u00a0<\/em><em>customer relations.<\/em> <em>The remaining areas will be assigned to different activities, following modernization, renovation and expansion works that will increase the production capacity of the SMC Rimini site.\u201d<\/em><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-3917 alignleft\" src=\"https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/Luca-Maggiani-SCM.jpg\" alt=\"\" width=\"150\" height=\"150\" \/><\/p>\n<p>The automated warehouse is a more and more popular trend in the industry: what are the key features of your investment?<br \/>\n<em>\u201cWe wanted to take another step forward, choosing the best of modern logistic management\u201d,<\/em> Maggiani said. <em>\u201cWe selected \u201cAutostore\u201d because it offers the typical performance of e-commerce operations, not only transferring spare parts to the operator, but also operating with high performance and speed levels.<\/em> <em>This has led to the partnership with <strong>Swisslog<\/strong> to design a solution that exactly matched our requirements, a technology that had never been applied before in spare parts management in companies like ours.<br \/>\n<\/em><em>This significant investment, besides offering much higher operating efficiency, is helping us increase the quality of customer service. We are talking about a technology that, so far, has been mainly used in e-commerce, where the fulfilment process from order to shipment must be completed in few hours, and you must be sure that the customers will receive exactly what they ordered.<br \/>\n<\/em><em>We were the first in the industry to face this technological challenge, once again showing our commitment to create value for the customer, even when this means delivering the right spare part within the shortest time possible.\u201d<\/em><\/p>\n<p>Give us some figures\u2026<\/p>\n<p><em>\u201cThe first result we have achieved is an improved capacity to handle bigger volumes of parts in less space, basically all the spare parts available to all the SCM sites.<br \/>\n<\/em><em>The \u201cautomated section\u201d covers an area of <strong>900 square meters<\/strong> with 5.5 meter headroom, 13 storage levels with a capacity of <strong>24 thousand boxes<\/strong> with a volume of 60x40x40 centimeters and up to 30 kilo load capacity; each box can be divided into smaller spaces to hold up to 16 different items.<br \/>\n<\/em><em>Today, out of <strong>34 thousand items<\/strong> on stock, 30 thousand are managed with the new system, offering 75 percent faster picking operations: after few months, we have slashed shipping time by <strong>30 percent<\/strong> on average, and our customers really appreciated these results\u201d.<br \/>\n<\/em><em>All picking operations are <strong>robotized<\/strong>, and <strong>every 45 seconds <\/strong>on average, one of the <strong>19 robots<\/strong> operating in the warehouse \u2013 powered by two 12V rechargeable batteries \u2013 can pick a piece, working around the clock, 7 days a week.<\/em> <em>The operators just have to insert the order and execute the second part of the process, i.e. completing the order with bigger parts stored in the traditional warehouse, plus packaging and shipping.<br \/>\n<\/em><em>Each day, <strong>300 shipments<\/strong> are made, including approximately a thousand components, with a lead time from order placement of 48 hours maximum\u201d.<\/em><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3894\" src=\"https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE.jpg 800w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-300x225.jpg 300w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-768x576.jpg 768w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-600x450.jpg 600w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-500x375.jpg 500w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Impressive figures\u2026<br \/>\n<em>\u201c\u2026and we can go further: we have oversized the structure, as we believe that in the future it will be even more useful than today.<\/em> <em><br \/>\n<\/em><em>And don\u2019t forget the benefits of these technologies for our human resources: we have the same staff, but they can focus on management and control tasks, much less distressing and repetitive.<\/em> <em>Also in the spare parts segment, we apply the principles of the \u201c<\/em>Smart&amp;Human\u201d <em>solutions we offer to our customers, empowering the operator as the director of each process.<\/em> <em>According to our<\/em><em> \u201c<\/em>go digital stay human<em>\u201d concept, people make the difference, also in customer service.<\/em> <em>We encourage the reskilling of our team, focusing on the tasks that artificial intelligence cannot perform\u201d.<\/em><em>\u00a0<\/em><\/p>\n<p>Can you explain how \u201cAutostore\u201d works?<br \/>\n<em>\u201cThe suppliers deliver their goods to the reception area, where each item is scanned, registered, weighed and measured, so that the operator can choose the most suitable box to place it.<\/em> <em>Then, \u201cAutostore\u201d, using a <strong>light beam<\/strong>, indicates the box compartment where the item must be placed.<\/em> <em>Following further tests, the box is \u201cloaded\u201d into the warehouse, and that\u2019s where one of the most fascinating features of this technology comes in. Besides loading the boxes and taking them back to the operator, the systems <strong>continuously operates to optimize<\/strong> space organization, putting each box in the best position according to the picking frequency of the items it contains, calculated by accurate algorithms.<br \/>\n<\/em><em>If you look into \u201cAutostore\u201d from above, you see a sort of <strong>dance<\/strong>, a continuous flow of stacks that are built and dismantled continuously, day and night, to ensure the most effective operations: each time a box is delivered to the operator, the system relocates all the necessary boxes to restore the <strong>\u201cbest possible warehouse\u201d<\/strong>, securing the optimal placement of \u201chigh-rotation\u201d parts compared to less requested items.<\/em> <em>The operator can take action at any time, making queries to know where a piece is exactly, even a single bolt.<br \/>\n<\/em><em>The only \u201cidle\u201d time is when the robots move to the battery recharging stations, and then resume their work.<br \/>\n<\/em><em>\u201cAutostore\u201d stores a list containing up to <strong>two-hundred orders<\/strong>, constantly updated and implemented, which is used as a starting point for all operations.\u201d<\/em><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-3909\" src=\"https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-1.jpg\" alt=\"\" width=\"800\" height=\"600\" srcset=\"https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-1.jpg 800w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-1-300x225.jpg 300w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-1-768x576.jpg 768w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-1-600x450.jpg 600w, https:\/\/www.xylon.it\/wp-content\/uploads\/2022\/07\/SCM-AUTOSTORE-1-500x375.jpg 500w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<p>Watching the robots at work is fascinating, just like the logic that underlies the entire system managing 30 thousand items in the same space where normally 4 thousand items are stored with conventional shelves.<br \/>\nYou can easily guess that SCM is not happy with the results of the new investment, as they are realizing they can <strong>do much more<\/strong> than initially planned. If you look at the <strong>three picking bays<\/strong>, carousels that receive four boxes delivered to the operators, order by order, you immediately realized the efficiency levels achieved and how much more you can get\u2026<br \/>\n<em>\u201cThere is one more thing to consider\u201d,<\/em> Luca Maggiani continued. <em>\u201cI am referring to the possibility to manage all the <strong>data<\/strong> related to our business more easily than in the past.<\/em> <em>This brings great benefits in tracing every single item, as well as the possibility to make advanced analytics on the life of a piece, how often it is requested and any other information useful to manage the warehouse and to support the customer in terms of <strong>predictive maintenance<\/strong>.<\/em> <em>Today, we know and we handle a host of useful data also for production, providing valuable insights about possible actions or solutions for future projects\u201d.<\/em><\/p>\n<p><em>\u201cThe <strong>benefits<\/strong> are really many\u201d,<\/em><em> Maggiani concluded.<\/em> <em>\u201cThe customers are more satisfied, the lead times have shortened, the quality of work in the spare parts warehouse has improved, the shipments are optimized, and this translates into lower costs for the benefit of everyone.<br \/>\n<\/em><em>Not to mention the significant contribution in terms of <strong>sustainability<\/strong>:<\/em> <em>\u201c<\/em><em>AutoStore\u201d is designed to achieve maximum energy efficiency and long operating life, with energy consumption levels below <strong>0.1 kWh<\/strong>\u00a0per robot.<\/em> <em>The recharging system enables the robots to operate\u00a0<strong>24 hours a day, 7 days a week,<\/strong>\u00a0without the need to add more robots\u201d.<\/em><\/p>\n<h4 style=\"text-align: right;\">\u00a0<\/h4>\n<h4 style=\"text-align: right;\">by Luca Rossetti<\/h4>\n","protected":false},"excerpt":{"rendered":"<p>SCM is investing in customer relations and in the efficiency of customer care with \u201cAutostore\u201d, a futuristic high-automation warehousing system for spare parts management. If you were used to peep [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":3894,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[10],"tags":[],"class_list":["post-16881","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SCM \u201cAutostore\u201d: the new frontier of customer care! - Xylon.it online daily newspaper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.xylon.it\/en\/2022\/07\/11\/autostore-le-nuove-frontiere-del-customer-care-di-scm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SCM \u201cAutostore\u201d: the new frontier of customer care! - Xylon.it online daily newspaper\" \/>\n<meta property=\"og:description\" content=\"SCM is investing in customer relations and in the efficiency of customer care with \u201cAutostore\u201d, a futuristic high-automation warehousing system for spare parts management. 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